Shipping Policy
MADA SOLUTIONS Limited, trading as SynbioShield NZ (“SynbioShield NZ”, "we" and "us") is the operator of (https://www.synbioshield.co.nz) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
SynbioShield NZ does not accept returns due to change of mind, please choose carefully.
3.2 Warranty Returns
SynbioShield NZ will happily honour any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pay the return shipping.
Upon return receipt of items for warranty claim, you can expect SynbioShield NZ to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund for online store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 - 5 days (and additional 2-3 days for rural)
4.2 Transit time Internationally
We do not ship internationally currently
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we will take any reasonable effort to change the address before the order has been dispatched.
4.5 P.O. Box Shipping
SynbioShield NZ does not ship to PO Boxes.
4.6 Military Address Shipping
To ensure we can ship to you, please confirm in advance by providing your address to us either by the Contact Us form on our website or by emailing info@synbioshield.co.nz.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4.9 Delivery During COVID-19 Level 4 Restrictions
We are unable to deliver to areas that are under Covid-19 Level 4 restrictions, as imposed by the New Zealand government. Once such restrictions are lifted and an area is moved to a lower Covid-19 Level, we will proceed with shipments of orders in accordance with this policy.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service team. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. Duties & Taxes
6.1 Goods and Services Tax (GST)
GST has already been applied to the price of the goods as displayed on the website. You may view the price of the goods without GST by clicking on the relevant button on the website
6.2 Import Duties & Taxes
These do not apply currently as we do not ship internationally.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at info@synbioshield.co.nz
